Refund policy

We are confident you'll love Onthego, but if you have any issues, you can return or exchange it for free within 14 days. Simply email our support team at customersupport@onthegohk.com  with your order number and reason for return.

To ensure a successful return, please keep the original shipping box in good condition.

After your request has been approved, a prepaid shipping label will be sent to you.

After the return is received and processed, we will issue a full refund or exchange. If you have any questions or concerns, don't hesitate to reach out to our support team for help.